Cairo delivery time
5–7 business days from order confirmation.
BRACT
Shipping, returns & exchanges
We deliver across Egypt. Order details and any delivery fee are confirmed with the customer before fulfilment.
Other governorates
10–15 business days from order confirmation.
Delivery fees
Delivery is free within Cairo for orders over EGP 5,000. For other orders, the fee depends on the delivery address and is confirmed by our team before the order is prepared.
Returns and exchanges
Returns and exchanges are available. Contact us as soon as possible after delivery with your order number and the reason for the request. The item must be unused and in its original condition and packaging. Our team reviews eligibility and confirms the process and any return or exchange delivery fees before collection.
Damaged or incorrect order
Please inspect your order on delivery and contact us immediately with clear photos if an item arrives damaged or differs from your order. Natural variations in colour and texture are expected in handmade products and are not manufacturing defects.
To request a return or exchange, use our contact details.