BRACT

Shipping, returns & exchanges

We deliver across Egypt. Order details and any delivery fee are confirmed with the customer before fulfilment.

Ready to Ship

The piece is physically in stock, with estimated delivery in 2–4 days from order confirmation.

Made for You

Handmaking starts after order confirmation and deposit payment. Standard production takes 10–14 business days; collections marked 20+ take at least 20 business days. There is no minimum quantity, and cash on delivery is unavailable.

Limited Drop

A limited quantity opens for reservations at the date shown on the product, with reservation confirmed electronically.

Delivery fees

Delivery is free within Cairo for orders over EGP 5,000. For other orders, the fee depends on the delivery address and is confirmed by our team before the order is prepared.

Returns and exchanges

Returns and exchanges are available. Contact us as soon as possible after delivery with your order number and the reason for the request. The item must be unused and in its original condition and packaging. Our team reviews eligibility and confirms the process and any return or exchange delivery fees before collection.

Damaged or incorrect order

Please inspect your order on delivery and contact us immediately with clear photos if an item arrives damaged or differs from your order. Natural variations in colour and texture are expected in handmade products and are not manufacturing defects.

To request a return or exchange, use our contact details.